Terms of service
Effective Date: April 21, 2026
Welcome to Lumenalux™. Please read these Terms of Service ("Terms") carefully before
accessing or using our website or making purchase.
By using our website, you confirm that you accept and agree to be legally bound by
these Terms. If you do not agree, you must stop using the website immediately.
1. Company Information
This website is operated by:
LUMENALUX
Lumenalux is an online store specializing in ambient lighting and home decor products designed to create a relaxing and cozy atmosphere.
Email: support@lumenalux.com
For any questions about your order, shipping, returns, or customer support, please contact us at the email address above.
References to “we”, “us”, or “our” throughout these Terms refer to Lumenalux.
2. Eligibility
You must be at least 18 years old to access or purchase from this website.
By using our services, you represent that you are legally permitted to enter into binding agreements under the applicable laws of your jurisdiction.
3. Intellectual Property Rights
All content appearing on this website -including but not limited to text, graphics
product names, images, videos, logos, icons, software, and trademarks - is exclusive property of LUMENA lux or its licensors protected by international copyright and trademark laws.
You may not copy, reproduce, modify, publish, distribute, or repost any content without written permission from us.
4. User Accounts
When creating an account:
- You must provide accurate and complete information
- You are responsible for maintaining the confidentiality of your login details
- You are responsible for all actions taken under your account
We reserve the right to refuse service, terminate accounts, remove content, or cancel orders at our discretion
5. Product Availability & Information
We aim to ensure all product information, pricin and availability is correct.
However, errors may occur, and we reserve to right to:
- Correct any inaccuracies at any time
- Update product details without notice
- Cancel orders impacted by pricing or stock errors
Images are for representation only; color and shapes may vary slightly due to manufacturing and screen display differences.
6. Orders, Payments & Security
All orders placed on the website are subject to acceptance and availability.
By submitting an order:
- You confirm that all billing details are and accurate
- You confirm you are the authorized user of the payment method provided
We reserve the right to cancel suspicious fraudulent orders.
All payments are securely processed through Shopify Payments, PayPal, and/or Stripe.
7. Shipping, Delivery & Risk of Loss
Orders are shipped from our fulfillment partners globally. Estimated delivery times vary based on location.
Once the package is handed to the shipping carrier, ownership and responsibility transfer to the customer. We are not liable for delays caused by customs or courier service disruptions.
For complete details, refer to our Shipping Policy on this website.
8. Returns & Refunds
Our Return & Refund Policy outlines specific eligibility criteria for returning items.
This policy forms part of these Terms and available on our website.
Refunds may take 3-10 business days to process, depending on your payment provider.
9. Exclusion of Warranty
(Important for physical products)
To the fullest extent permitted under United States law:
- Products are sold "as is" and "as available"
- We make no guarantees regarding durability, performance, or suitability for a specific purpose
- We are not responsible for damage caused by misuse, mishandling, unauthorized repairs, or normal wear and tear
10. Third-Party Services
We rely on third-party service providers key functions, including:
- Shopify (store hosting & checkout)
- Payment processors (Shopify Payments, PayPal, Stripe)
- Carriers & fulfillment partners
Your use of these services may be subject separate terms and conditions required by those providers.
11. Limitation of Liability
To the maximum extent allowed by USA law:
- Wearenotliableforanyindirect, incidental,or consequential losses
- Our total liability for any claim will not exceed the amount paid by you for the product giving rise to the claim
12. Indemnification
You agree to indemnify and hold LUMENA LUX harmless from any claims, losses, liabilities, or expenses arising out of:
- Your breach of these Terms
- Your misuse of the website or products
We reserve the right to choose our own legal representation in such cases.
13. Privacy & Personal Data
Your data privacy is important to us.
Use of this website is also governed by our Privacy Policy (available on this website
which explains:
- What data we collect
- How we use and store it
- Your rights over your information
By using our site, you consent to our dat practices as outlined there.
14. Governing Law & Jurisdiction
These Terms are governed exclusively by the laws of the United States of America
Any disputes relating to these Terms or your use of the website shall be subject to the
exclusive jurisdiction of the courts of New Mexico, USA.
15. Changes to Terms
We may modify or update these Terms from time to time.
Changes are effective immediately upon posting on this page.
You are advised to regularly review this page to remain informed of any updates.
16. Contact Information
For questions, concerns, or legal notices related to these Terms, please contact us at:
Email: support@lumenalux.com